For the Workplace
Kindness
Lifting others up through thoughtful choices and sincere goodwill
Kindness helps create a workplace where people feel welcomed and supported.
When individuals choose thoughtful words and actions, stress decreases and collaboration improves. Kindness builds a culture where people feel comfortable bringing their best selves to work.
Essay
Kindness as Competitive Advantage
by Jill Tomey
Last winter, I attended a funeral alone in a part of town I’d never been to. I was feeling very melancholy, and I stopped at a drive-thru to get a cup of coffee for the ride home. The drive-thru attendant was perky as she greeted me warmly and just infused the entire conversation with a kindness you could feel. I accepted the addition of a pastry to my order as if my grandmother were offering it. I needed that boost of her kindness, or I would have brooded all the way home. When I stopped at the window to pay and get my order, she had a glow about her. Was she my guardian angel or just one of those happy-all-the-time people? In any case, she was my angel that day. I thanked her for my coffee, and I thanked her for her cheerfulness and explained that it truly brightened up an otherwise dreary day for me.
I was not the only one to benefit from the kindness of that employee. The business that employed her probably had more upsales when she was taking orders, and customers definitely felt good when they left. As a consumer, how do you feel when a business treats you kindly? This normally invokes a sense of loyalty to that business. The next time you receive kind treatment, recognize and appreciate it.
How will you use kindness in treating your customers?
Affirmations for the Workplace
I am kind to colleagues even when I'm stressed.
I create a safe space for open communication and respectful disagreement.
I actively listen to the needs and concerns of my employees.
I am polite and considerate of my colleagues.
I celebrate the successes of my team and offer genuine encouragement.
Kindness Resource Library
The Links below will take you to Resources you can use in the workplace to encourage the Character Quality of Kindness.
Kindness Quotes
Looking for reminders that Kindness makes a difference? Explore the full collection of Kindness Quotes and find the perfect line to share, post, or spark a conversation.
